Recently our rental unit suffered major storm damages. Ben at TCMRentals handled the entire process. From the beginning, he managed the tenant issues, liaised with my own Landlord insurance company (only to discover they would not cover the claim), so then he worked in conjunction with TCMStrata to process the claim through the Strata insurance. The end result was an extremely fast and efficient process, completely "hands off" on my part, and a prompt and favorable pay out from the insurer. Cheers, Ben
"We had become increasingly disenchanted with our property managers of 6 years and on the advice of a friend, changed to Ben Lee Long at TCM Rentals. Wish we had done it years ago as the service we receive is exceptional and we feel happy that our property is being well looked after whilst we are away. We also appreciate having the rental proceeds into our account every two weeks instead of monthly as had been the case".
"We have rented our home through TCM Rentals for 2 years now and are very happy with the excellent service they provide. I feel they manage the rental of our property as if it was their own. The selection of tenants, regular inspections, reports and correspondence from them is outstanding. I can honestly say I leave any worry to them. Thank you Ben and thank you TCM Rentals".
"After enduring a long vacancy with another agency we finally changed management to Ben at TCM Rentals and the property was rented within a week! He gave us a detailed report on the condition of the property and any maintenance issues were outlined. As interstate investors we felt relieved to have Ben on the ground there as our eyes and ears. We were so happy with the level of service and soon moved all our properties over to Ben".
"Since moving to Cairns, there have been a few things that we've found to be a bit of a hassle, but finding a rental property was not one of them thanks to the lovely folk at TCM Rentals. Ben is so quick to respond to any issues we have and is a genuinely pleasant guy who is eager to make us feel welcome. Our experience renting in Cairns has been the best we've ever had thanks to Ben".
"We have had nothing but great service from TCM Rentals. We moved to Cairns and needed a house ASAP that also took 2 dogs, a big ask, but we managed it with their great teamwork. We were moving in within 5 days and this included a long weekend. The team are extremely helpful and friendly at every point of call, with Ben returning emails virtually instantly and answering any questions we had. I would recommend TCM Rentals to anyone without hesitation, a great company!"