TCMRentals Cairns - Linking People and Property

I just wanted to say thanks for making the move in process so easy. It's been the best experience I’ve had with any agency, really appreciate it!

Samuel B Read More

From the minute I spoke to Ben, I knew my property would be in safe hands. Ben was friendly, enthusiastic about my property and had ideas about the best path forward regarding renovations and rental. During some challenging months of renovation, Ben would call if there was an issue and would brainstorm ideas with me, giving me the sense of a true partnership in managing the property. He has always given me honest advice on any issues in an easy to understand manner, summarising the legal requirements for a landlord so I understand how things work and what I must do. During any issues with tenants, Ben has explained the law to the tenant so they understand their obligations, and his friendly manner helps resolve issues at the lowest level possible. Ben's communication is always professional, succinct and timely. Ben's knowledge of the applicable legislation, regulations and working practices of property management is impeccable, which means I get the right advice and can do the right thing by the law and my tenants. As legislation becomes more complex, property owners need someone that knows the rules and whom they can rely on to do things right- and Ben is such a person. He proactively shares information on issues which may affect our property, so I understand the implications for my property and can make decisions accordingly. Ben's passion for his job shines through in the way he communicates with his clients. He loves property and loves our properties as much as if they were his own- making me feel that my property is well looked after by his company. He understands what it is like to be a property owner and a strata manager, and is empathetic to the challenges of managing a property. Ben respects my time by replying or returning calls as soon as he can. I never have to chase up a query which I very much appreciate. Sadly, far too often, Australian businesses do not respect the time of their customers by doing this simple thing. I have worked with numerous property managers, many of whom did not contact me at all, gave me incorrect advice or advocated for the tenant rather than represented my interests. I only wish all property managers were like Ben, and would take the time to treat clients as they would wish to be treated. He is exemplary, and I am very grateful to work with him.

Kristina P Read More

Dear Anna, we want to thank you for your kind and attentive service whilst searching for a rental property in Cairns. Coming from the Sydney market where quick responses are the norm, we have been frustrated by the lack of service provided by many Cairns rental agencies, particularly availability on Saturdays. Anna, you have been superb at all times, with your quick responses, flexibility regarding inspection times and willingness to process and application in a timely manner. Thank you.

David Read More

Thank you for being great property managers, I’ve rented through a few real estates around Cairns and you guys have by far been fantastic and lovely to deal with so thanks again - Lexi.

Lexi F Read More

TCMRentals Cairns
Linking People & Property

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