Meet The Team

When it comes to leasing, no team is more knowledgeable or committed than TCMRentals. Their dedicated Property Managers will ensure you receive the maximum rental returns and high quality management of your valuable investments. TCMRentals offer timely personalised service to their clients. The Directors and staff participate in regular training sessions and frequently attend industry events and seminars to broaden their knowledge of the Residential Tenancies Act and other relevant legislation. This expertise is shared with their valued investors.

Collectively, the TCMRentals team hold over 30 years of practical experience in the Property Management industry alone, making them an industry leader in the region.

Managing Director

Kelly Roberts


Kelly is the Managing Director of TCMRentals in addition to TCMStrata and TCMSales based in Cairns and TCM Rentals Coastal and TCM Strata Coastal in Kingscliff. She is not only a licensed Real Estate Agent, but also a qualified Property Valuer, the Senior Vice President of Strata Community Association (Qld), a branch committee member of UDIA, a Certified Strata Manager and registered BAS agent. Kelly holds a Bachelor of Property and will complete a Masters of Law in 2018. With over 22 years in the property industry, with experience in real estate sales, strata management, property management and valuation, Kelly has a distinct advantage over her competitors and is passionate about property and proud of her vast industry knowledge. Kelly has earned her industry experience working in not only North Queensland but also Sydney, Melbourne, the UK and Europe. She returned to Cairns over 14 years ago and is settled here with her husband and family. Kelly is grateful to call this beautiful region home and looks forward to helping you pursue your property dreams.

General Manager

Ben Lee Long

Phone: 0428 122 822

Ben is a fifth generation local. His family is an iconic Cairns family with a network that spans the globe. Acting on his passion for the property industry, Ben commenced his property career in 2003 with a local agency in the popular suburb of Edge Hill. Promotion and opportunity took him to Brisbane where he worked as a Property Manager and then as a Conciliator with the Residential Tenancies Authority (The Governing Body for Residential tenancies in QLD). The latter provided him with an insight into all facets of the Property Management industry and afforded him an insight and skills very unique to and within the industry. To further advance on his property knowledge, he worked and studied to become a qualified Body Corporate Manager. Ben joined the TCM Group in 2013 and manages the property management and sales division of the group, ensuring the best return on investment for each of his clients. Property is multi layered and it is rare that one professional have such a diverse and complete knowledge of each. His approach is personalised rather than mass produced and it is for this reason that he boasts a 100% retention rate. Ben is a true professional and is results driven with a need for perfection. He has a sense of humour and personality that allows him to get the job done without conflict and this makes him the right man for the job!

Property Manager

Jennifer Phillips

Phone: 0436 470 835

Jennifer joined the TCM Rentals team in early 2020. She grew up in Innisfail in Far North Queensland and has lived in Cairns and the Atherton Tablelands for most her life. She comes from a background in real estate and property management/ administration and brings to our team a sunny disposition and willingness to help clients in any way possible. Jennifer, known affectionately as Jen, has her Real Estate licence, holds a Certificate III in Business Administration and is currently studying for Certificate IV in Business.  She is a dedicated Property Manager, providing support to Ben and the TCM Rentals team to ensure everything operates smoothly and efficiently. In her spare time, Jen enjoys camping, football and spending time with her loved ones.

Property Manager (NSW Office)

Wendy Hotchkiss

Phone: 0447 334 225

Wendy is a highly organised professional with no less than 30 years of experience working in the fields of property management, law, construction, banking and property development. Wendy truly believes that TCMRentals Coastals personalised approach to property management sets them apart from other service providers in the area. She believes that property management isn’t just about collecting rent and charging a fee and that landlords and tenants can feel assured that they can get a hold of their Property Manager when they need to. That means answering the phone, responding to emails, returning messages and keeping the lines of communication open at all times. Wendy's reviews from her happy clients on the TCMRentals Coatal Facebook page say it all!

Finance Manager

Miranda Gray-Spence

Phone: 07 4030 0230

Miranda is TCM’s highly qualified Finance Manager having completed a Bachelor of Accounting with CQU. Miranda joined the team in 2015 after a career spanning over 12 years in financial and administrative roles in both the government and private sectors. Miranda is an integral part of the team with her ability to administer the financial needs of our entire Portfolio. Along with our accounts department, she is vital in the daily running of the business and is able to multi-task within her role making herself available to assist clients with any urgent matters that arise. Miranda grew up in Cairns and has travelled in Australia and around Asia. She has a flare for cake decorating and enjoys fitness and being outdoors with her family.

Marketing Manager

Kylie Bean

Phone: 07 4030 0232

Kylie is extensively experienced within the property industry counting over 20 years’ in total with 15 of those years in strata. Kylie’s early experience began in administrative positions, marketing roles, and leasing management with a major shopping mall group. Kylie then spent a number of years as a Body Corporate Manager before moving to the United Arab Emirates where for 4 years, she managed a variety of residential and mixed-use communities. Here she provided consultancy services to Property Developers on some of the largest mixed-use schemes in the world, including The Address – Dubai. She holds a Diploma of Hospitality, Certificate IV in Property Services (Operations) and is an SCA Certified Strata Community Manager (CSCM). Kylie is a born and bred Cairns local who enjoys the laid-back lifestyle that FNQ offers.

Finance Officer

Serena Cameron

Phone: 07 4030 0235

Serena joined the TCM team in 2017 in an administrative role and after 6 months was promoted to the role of Finance Officer before successfully performing the role of Acting Finance Manager for a period. Serena was born and raised in Cairns and has her Certificate IV in Business and Administration. She is a friendly, efficient and a positive member of our team. She enjoys going to the gym and playing sports in her spare time as well as hanging out with her two dogs, Luloo and Jax.