From the minute I spoke to Ben, I knew my property would be in safe hands. Ben was friendly, enthusiastic about my property and had ideas about the best path forward regarding renovations and rental. During some challenging months of renovation, Ben would call if there was an issue and would brainstorm ideas with me, giving me the sense of a true partnership in managing the property. He has always given me honest advice on any issues in an easy to understand manner, summarising the legal requirements for a landlord so I understand how things work and what I must do. During any issues with tenants, Ben has explained the law to the tenant so they understand their obligations, and his friendly manner helps resolve issues at the lowest level possible. Ben's communication is always professional, succinct and timely. Ben's knowledge of the applicable legislation, regulations and working practices of property management is impeccable, which means I get the right advice and can do the right thing by the law and my tenants. As legislation becomes more complex, property owners need someone that knows the rules and whom they can rely on to do things right- and Ben is such a person. He proactively shares information on issues which may affect our property, so I understand the implications for my property and can make decisions accordingly.
Ben's passion for his job shines through in the way he communicates with his clients. He loves property and loves our properties as much as if they were his own- making me feel that my property is well looked after by his company. He understands what it is like to be a property owner and a strata manager, and is empathetic to the challenges of managing a property. Ben respects my time by replying or returning calls as soon as he can. I never have to chase up a query which I very much appreciate. Sadly, far too often, Australian businesses do not respect the time of their customers by doing this simple thing.
I have worked with numerous property managers, many of whom did not contact me at all, gave me incorrect advice or advocated for the tenant rather than represented my interests. I only wish all property managers were like Ben, and would take the time to treat clients as they would wish to be treated. He is exemplary, and I am very grateful to work with him.
Dear Anna, we want to thank you for your kind and attentive service whilst searching for a rental property in Cairns. Coming from the Sydney market where quick responses are the norm, we have been frustrated by the lack of service provided by many Cairns rental agencies, particularly availability on Saturdays. Anna, you have been superb at all times, with your quick responses, flexibility regarding inspection times and willingness to process and application in a timely manner. Thank you.
Thank you for being great property managers, I’ve rented through a few real estates around Cairns and you guys have by far been fantastic and lovely to deal with so thanks again - Lexi.
I would like to pass on my thanks to you for your work and service. You have been awesome Ben – a great communicator and so good to work with. An exceptional professional service and thoroughly recommended.
Thanks & Best Regards
Phil & Kay
We have dealt with Ben for a number of years and cannot recommend him highly enough, both for finding suitable tenants and attention to detail with regards to inspections and any ongoing issues that arise. Lucy C
Best property manager I've dealt with.
There isn't a better choice of a Property Manager for your Investment Property. Ben is highly professional, approachable and knowledgeable. You wont have a single worry if he is looking after you.
I've used Ben as my property agent for years now, and find he is very organised efficient, and sees things are done quickly. I can ask him any question about rentals and he has the answers, plus he is passionate about keeping properties well looked after with the best tenant for that property. Wouldn't go anywhere else in Cairns. Thanks TCM and Ben Lee Long
Recently our rental unit suffered major storm damages. Ben at TCMRentals handled the entire process. From the beginning, he managed the tenant issues, liaised with my own Landlord insurance company (only to discover they would not cover the claim), so then he worked in conjunction with TCMStrata to process the claim through the Strata insurance. The end result was an extremely fast and efficient process, completely "hands off" on my part, and a prompt and favorable pay out from the insurer. Cheers, Ben
"We had become increasingly disenchanted with our property managers of 6 years and on the advice of a friend, changed to Ben Lee Long at TCM Rentals. Wish we had done it years ago as the service we receive is exceptional and we feel happy that our property is being well looked after whilst we are away. We also appreciate having the rental proceeds into our account every two weeks instead of monthly as had been the case".
"We have rented our home through TCM Rentals for 2 years now and are very happy with the excellent service they provide. I feel they manage the rental of our property as if it was their own. The selection of tenants, regular inspections, reports and correspondence from them is outstanding. I can honestly say I leave any worry to them. Thank you Ben and thank you TCM Rentals".
"After enduring a long vacancy with another agency we finally changed management to Ben at TCM Rentals and the property was rented within a week! He gave us a detailed report on the condition of the property and any maintenance issues were outlined. As interstate investors we felt relieved to have Ben on the ground there as our eyes and ears. We were so happy with the level of service and soon moved all our properties over to Ben".
"Since moving to Cairns, there have been a few things that we've found to be a bit of a hassle, but finding a rental property was not one of them thanks to the lovely folk at TCM Rentals. Ben is so quick to respond to any issues we have and is a genuinely pleasant guy who is eager to make us feel welcome. Our experience renting in Cairns has been the best we've ever had thanks to Ben".
"We have had nothing but great service from TCM Rentals. We moved to Cairns and needed a house ASAP that also took 2 dogs, a big ask, but we managed it with their great teamwork. We were moving in within 5 days and this included a long weekend. The team are extremely helpful and friendly at every point of call, with Ben returning emails virtually instantly and answering any questions we had. I would recommend TCM Rentals to anyone without hesitation, a great company!"